Privacy Policy

1. Who We Are

ZONE FIVE (“we,” “us,” or “our”) provides marketing, automation, and technology services for businesses. This Privacy Policy explains how we collect, use, and protect personal information.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Business name
Website or company details
Information submitted through contact forms, calendars, AI chat, AI voice assistants, or direct communications

We do not collect sensitive personal information unless you intentionally provide it.

3. How We Collect Information

Information may be collected when you:

Fill out a form on our website
Schedule a meeting or consultation
Interact with an AI chat assistant on our website
Call or interact with an AI voice assistant
Email, text, or otherwise contact us directly

4. How We Use Your Information

We use your information only to:

Respond to inquiries you initiate
Schedule and conduct meetings or consultations
Provide requested information about our services
Improve our internal systems and client experience

We do not send unsolicited marketing emails, calls, or messages.

5. SMS / Text Messaging Communications

By providing your mobile phone number and opting in through our website, forms, scheduling tools, AI chat, voice assistants, or direct communication, you consent to receive text messages from ZONE FIVE.

Message types may include:

Responses to inquiries
Appointment confirmations and reminders
Follow-ups related to requested services
Conversational or informational messages

Message frequency: Message frequency varies based on your interaction with us.

Opt-out: You may opt out at any time by replying STOP to any text message.

Help: Reply HELP for assistance or contact us at [email protected].

Message and data rates may apply depending on your mobile carrier.

Consent to receive text messages is not a condition of purchase.

6. No Sale or Sharing of Personal Information

ZONE FIVE does not sell, rent, or trade personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. When We Contact You

We will only contact you if:

You request information
You schedule a meeting
You ask us to follow up
You engage with us directly

You may opt out of future communications at any time.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. While no system is 100% secure, we take data protection seriously and limit access to authorized users only.

9. Your Rights (U.S., California, and International)

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect
Request access to or deletion of your information
Confirm that your information is not sold
Be free from discrimination for exercising privacy rights

We do not sell personal information and have not sold personal information in the past 12 months.

European Union / UK Residents (GDPR)

If you are located in the EU or UK, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time

Our lawful basis for processing is consent and legitimate interest related to responding to your request.

10. Data Retention

We retain personal information only as long as necessary to:

Respond to your request
Maintain business records
Comply with legal obligations

You may request deletion at any time.

11. Children’s Information

ZONE FIVE does not knowingly collect information from children under 13. If you believe a child has provided information, please contact us and we will delete it.